Privacy Policy – Elkon Clothings

At Elkon Clothings, we are committed to protecting your privacy and ensuring a safe online shopping experience. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

Information We Collect

We may collect the following types of information:

1. Personal Information

When you place an order or create an account, we may collect:

  • Full Name

  • Phone Number

  • Email Address

  • Billing & Shipping Address

  • Payment details (processed securely through trusted payment gateways)

2. Non-Personal Information

We may collect data such as:

  • Browser type

  • Device type

  • IP address

  • Pages visited and time spent on the website

  • Cookies and usage analytics

This information helps us improve your browsing and shopping experience.

How We Use Your Information

Elkon Clothings uses collected information for the following purposes:

  • To process and deliver orders

  • To verify payments and manage transactions

  • To provide customer support

  • To improve website performance and user experience

  • To send order updates, promotions, or important service messages

  • To enhance security and prevent fraudulent activity

Protection of Your Information

We use secure technologies and industry-standard measures to protect your personal information, including:

  • SSL encryption

  • Restricted access to customer data

  • Secure payment gateways

We do not store your full payment details such as credit/debit card numbers.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

However, we may share information with trusted service providers for operational purposes such as:

  • Delivery and courier partners

  • Payment processors

  • Technical service providers (hosting, analytics, etc.)

These partners are required to maintain confidentiality and secure your data.

Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help:

  • Remember your preferences

  • Keep items in your shopping cart

  • Analyze website traffic and user behavior

You can disable cookies through your browser settings, but some functionalities may be affected.

Email & SMS Communications

By providing your contact details, you may receive:

  • Order confirmations and updates

  • Delivery notifications

  • Promotional offers or product announcements

You can opt out of promotional messages at any time using the unsubscribe link or by contacting us.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill your orders

  • Comply with legal obligations

  • Improve our services

Your Rights

As a customer, you have the right to:

  • Request access to your personal data

  • Request corrections if information is inaccurate

  • Request deletion of your personal information (where legally permissible)

  • Opt out of marketing communications

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those third-party websites.

Updates to This Policy

Elkon Clothings reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about our Privacy Policy or how your data is handled, please contact us:

📞 Hotline: 0726307777
📧 Email: support@elkon.lk
🕒 Availability: Monday to Friday | 9.00 AM – 5.00 PM